With the help of an incentive system, the &Charge platform enables e-car drivers to send proactive feedback to charging station operators. In this way, &Charge users become the eyes and ears of the station operator. They carry out inspections independently, report damage, upload pictures or take part in surveys. Supported by AI and linked to other data sources, every customer assessment is evaluated and transferred to an escalation process as an incident with a recommendation for action.
As part of the new e-mobility ecosystem, charging station operators are taking over the construction and operation of e-car charging stations in public spaces. Challenges to overcome include enhancing reliability, creating a seamless customer experience, and boosting profits.
By means of an incentive system, the &Charge platform enables and encourages e-car drivers to provide proactive feedback to charging station operators. Users inspect stations, report damage, upload photos, and participate in surveys. AI-supported evaluations link data sources and escalate incidents with recommended actions. This proactive monitoring provides operators with a 360° view, ensuring high charging success rates and lowering operating costs.