Energy for transport and mobility
&Charge
Commercialised by
&Charge
Frankfurt am Main, Hessen, Germany
Neue Rothofstraße 13-19, 60313 Frankfurt am Main, Hessen, Germany
Let's improve charging
With the help of an incentive system, the &Charge platform enables e-car drivers to send proactive feedback to charging station operators. In this way, &Charge users become the eyes and ears of the station operator. They carry out inspections independently, report damage, upload pictures or take part in surveys. Supported by AI and linked to other data sources, every customer assessment is evaluated and transferred to an escalation process as an incident with a recommendation for action.
The need
As part of the new e-mobility ecosystem, charging station operators are taking over the construction and operation of e-car charging stations in public spaces. Challenges to overcome include enhancing reliability, creating a seamless customer experience and boosting profits.
The solution
The one-stop-shop for station related services – &Charge delivers a fully integrated platform that detects issues at public charging stations, orchestrates operations, and drives higher station performance and usage.
The value proposition
- Incidents detected and reported in real time, enabling immediate action by charging station operators.
- Trusted service partners with flexible SLAs ensure fast, reliable, and cost-efficient operations.
- Certified technicians are deployed smarter and faster, maximising maintenance efficiency.
- EV driver feedback is instantly transformed into actionable insights, closing the loop between users and operations.
- The result: significant cost reductions and maximised uptime across the charging network.
