Co-funded by the
European Union
&Charge
Consolidated Sales
Let's improve charging
With the help of an incentive system, the &Charge platform enables e-car drivers to send proactive feedback to charging station operators. In this way, &Charge users become the eyes and ears of the station operator. They carry out inspections independently, report damage, upload pictures or take part in surveys. Supported by AI and linked to other data sources, every customer assessment is evaluated and transferred to an escalation process as an incident with a recommendation for action.
The need
As part of the new e-mobility ecosystem, charging station operators are taking over the construction and operation of e-car charging stations in public spaces. Challenges to overcome include enhancing reliability, creating a seamless customer experience, and boosting profits.
The solution
By means of an incentive system, the &Charge platform enables and encourages e-car drivers to provide proactive feedback to charging station operators. Users inspect stations, report damage, upload photos, and participate in surveys. AI-supported evaluations link data sources and escalate incidents with recommended actions. This proactive monitoring provides operators with a 360° view, ensuring high charging success rates and lowering operating costs.
The value proposition
- Aggregated findings on the &Charge platform mean operators are no longer “blind” at the charging point.
- Defects and restrictions are recorded promptly and transmitted to the operators in real-time.
- Connection with top service providers is provided on a B2B marketplace.
- Certified maintenance technicians are deployed much more efficiently.
- Significant cost savings and an increased uptime of charging points can be gained.
- In return for their commitment, e-car drivers receive charging credits – a classic win-win.
